Refund, Exchange and Cancellation Policy

RETURN, CANCELLATION, REFUND POLICY

Customers are allowed to cancel their order in store 24 hours before dispatch. However, a certain amount will be deducted as per the cancellation policy.
In case of of manufacturing defect or receipt of a damaged product, Tabeer Homes will replace the defective part or replace the entire product after evaluation within 4 working days. If a replacement is not available, the client will be given the option of a credit note,
Items sold at a sale/promotion price are not eligible for refunds. In such cases of manufacturing defects, the customer may receive a replacement or repair. Please note there are slight irregularities on all our products since it's the nature of handmade products. These are non-refundable in that case. Otherwise, only store credit may be provided, subject to approval by the management.
At the time of delivery, it is the customer’s responsibility to inspect the products. Once accepted by signing the delivery note, no exchange or credit note will be provided.
Custom-made and pre-ordered items are not eligible for cancellation or exchange after 24 hours.
Customized and pre-ordered items cannot be refunded for change of mind or exchanged for any reason. It is the customer’s responsibility to ensure that all custom-made orders meet their satisfaction, requirements, and specifications in every regard. In case the product is faulty, the customer is required to notify us at the time of delivery.
Pre-orders are usually delivered within the period specified in the item’s title. However, delays may occur due to unforeseen circumstances, shipping line route changes, or customs clearance delays. In such cases, the customer cannot claim compensation for the delay or request cancellation.
For damaged or faulty products, customers must notify us at the time of delivery. Customers are given the option of replacement, repair, or a credit note. The credit note can only be used for products available at the warehouse.