Refund, Exchange and Cancellation Policy
RETURN, CANCELLATION, REFUND POLICY
1. Customers are allowed to cancel their order in store 24 hours before the dispatch. However, a certain amount will be deducted.
2. In a case of return due to manufacturing defect or due to receipt of damaged product, Tabeer Homes will replace the defective part or replace the entire product after evaluation within 4 working days. If replacement is not available, client will be given an option of a credit note or a full refund without any cancellation or shipping charges. However, for custom items - only repair, replacement or credit note will be issued.
3. At the time of delivery, it is the customer’s responsibility to inspect the products. Once accepted by signing the delivery note, no returns due to any other reason will be accepted. For refund the product must be returned at the time of delivery itself and delivery fee will be deducted from the amount of refund.
4. Refunds may take up to 14 working days depending on the respective bank’s policy. Tabeer Homes shall not be liable for any delays in the refunds by the banks
Custom made and pre-ordered items are not eligible for cancellation or returns after 24 hours.
- Customized and Pre-ordered items cannot be refunded for change of mind or exchanged for any reason. It is the customers responsibility to make sure that all custom made orders meet their satisfaction, requirements and specification in every regard. In case the product is faulty, the customer is required to let us know during the time of delivery.
- Pre-orders are usually delivered in the period specified in the item’s title. Some delays are expected in few occasions due to unforeseen circumstances, shipping line route change or delays in custom clearance. In such events, the customer cannot claim any compensation for delay nor request for cancellation.
- For damaged or faulty products - customers must let us know during the time of delivery. Customers are given the option of replacement, repair and credit note. The credit note can only be used for products available at the warehouse.